Yellow AI Review – Good AI Customer Service? | 2024

Are you tired of spending thousands on customer care agents, yet your customers still aren’t getting the service they deserve?

Perhaps AI has the potential to revolutionize customer interactions within your enterprise.

I’ve spent the last 6 hours diving deep into Yellow AI. 

Yellow AI promises accurate, faster, and human-like AI interactions. It works across voice, chat, and email channels. 

But do their AI-powered agents sound human? And can they answer your customers’ questions accurately? 🤔

To find out, Techlairs partnered with Zoollery, a jewelry brand, to put Yellow AI to the test. 

Let’s dive into my firsthand experience and see if Yellow AI lives up to the hype!

Pros and Cons

What Is Yellow AI?

Yellow AI, founded in 2016, is a generative AI-powered customer service automation tool for enterprises. 

It uses a multi-LLM architecture and is trained on over 16 billion conversations annually. 

This allows Yellow AI to deliver fast, human-like interactions across voice, chat, and email channels. 💬

Using Yellow AI, you can unlock unmatched efficiency in customer service and significantly reduce your operational costs. 

The platform’s AI-powered agents can communicate in over 135 global and regional languages. 

It ensures you have a global reach for your customers and are not limited just because of linguistics. 

In this Yellow AI review, we’ll explore how the AI agents perform and if they meet these high expectations.

How to Create a Bot with Yellow AI

To begin using your AI customer service agent, you’ll need to create your bot.

Here’s how you can do this.

Step 1: Subscribe to the Free Plan

We subscribed to Yellow AI’s Free plan to test the tool. Pricing options weren’t in the header, so we scrolled down to the footer and clicked on the Pricing page.

Click on the “Try for free” option. 🆓

You can sign up via Google, OAuth, or your email. Enter your details, including your phone number.

To get started, you’ll need to verify your email. Check your Spam folder for the verification link.

Step 2: Create Your Customer Service Bot

Once you sign up, you’ll be redirected to the bot creator page. Here, you’ll need to give your bot a name.

Choose an avatar for your bot. Select the region where your customers are based.

When done, click on the “Create Bot” option. 🤖

The AI will take a few seconds to create your bot.

Using Yellow AI’s Automated Text Messaging Agents

Using dynamic AI technology, yellow AI’s automated text messaging agents enable human-like text conversations. 

These agents can intuitively listen, understand context, and deliver personalized responses. 

Customers can engage with your brand seamlessly across more than 35 channels.

The AI provides immediate, on-demand query resolution.📱

It handles common inquiries and directs more complex questions to live support representatives. 

This ensures customers receive accurate and timely help.

You can create personalized campaigns to generate more leads across key messaging channels. 

These campaigns are based on smart insights into customer preferences. 

How to Use Yellow AI’s Text Messaging Agents?

To start using Yellow AI’s text messaging agents, follow these steps:

Step 1: View Your Created Bot

After creating your bot, you can view it on the homepage. At this stage, the bot is not trained on any information.

Step 2: Create a Conversation Flow

You need to set up a conversation flow for your bot. You have two ways to create this. 

With technical knowledge, you can create the flow from scratch or import a pre-built template from the marketplace.

Yellow AI offers over 100 templates based on your use case and industry. You can access the marketplace from here.

Step 3: Browse the Marketplace

Explore the marketplace to find a template that fits your use case.

For details like supported channels, languages, and user installs, click on a template.👆🏻

Step 4: Preview the Template

Click the “Preview” button to demo how the bot functions in real time.

Step 5: Use the Template

If you like the template, click the “Use Template” option.

Select the bot you created earlier to apply this template.

Yellow AI will import the template and automatically train your bot.

Using Yellow AI’s Voice AI Agents

Yellow AI’s Voice AI agents provide personalized, context-aware interactions. 

They use advanced technology to access details of previous issues or tickets. It allows them to have relevant conversations with customers.

The multilingual AI supports 135 languages. 🌏

It excels at active listening and context-switching. This means it can handle customer interruptions with understanding and empathy. 

The Voice AI agents can seamlessly transition queries to human agents when needed. 

They also give real-time AI suggestions to human agents, helping to resolve tickets quickly.

Yellow AI claims that by using their seamless integrations, you can boost your team’s efficiency by 50%. 

While testing the AI, Zoollery’s customer agents used the suggestions provided by Yellow AI. 

This improved their efficiency, allowing them to close tickets at least 40% faster. 🎟️

Using Yellow AI Email Automation Agent

Yellow AI’s Email Automation Agent can automatically handle up to 80% of incoming email queries. 

It understands complex emails written in everyday language and can process long, unstructured messages. 📧

The AI identifies multiple intents within an email and quickly recognizes the urgency and user sentiment.

Once the email’s intent is identified, the agent executes relevant workflows automatically. 

It cross-references user details with your CRM for contextual resolutions, ensuring personalized responses. 

The AI also customizes its replies based on user sentiment.

If the email indicates a negative sentiment, the system seamlessly transfers the query to a human agent. 👨🏼‍💼

Just like with text messages, the agents receive AI-powered response suggestions. This ensures that customer issues are handled promptly and effectively. 

Yellow AI Analytics

Yellow AI Analytics provides valuable customer insights from key conversational AI metrics. 

It offers over 20 real-time actionable insights. These include deflection rate, goal completion rate (GCR), customer satisfaction (CSAT), and first response time (FRT). 📊

These metrics show how well your AI is performing.

You can also optimize conversations with user journey visualization. This tool helps you understand user intentions and improve the conversation flow. 

By visualizing the user journey, you can create a seamless user experience.

Yellow AI Analytics supports over 100 API integrations. 

This makes it easy to connect with other tools and streamline your operations. 

Does Yellow AI Offer Paid Plans?

Yellow AI has made things much easier and cost-effective for its users by offering pay-as-you-go plans. 

This means you only pay for the services you use and as you use them. 💰

There is no need to subscribe to a fixed plan. This is perfect for testing the AI customer service agent without a long-term commitment.

The paid plan includes all features. 

It lets you create unlimited bots for your website. 

You can also create a customized dashboard for your company. It allows you to track only the metrics you wish to track. 

Who Should Use Yellow AI?

Yellow AI has advantages for many industries, but some can benefit the most. 

Is your industry one of them? Let’s find out in our Yellow AI review.

E-commerce Businesses

E-commerce businesses can use Yellow AI to improve customer service and increase sales. 

The AI handles common queries, tracks orders, and manages returns efficiently. 🛍️

With 24/7 support across multiple channels, customers receive timely help. This improves satisfaction and loyalty. 

The AI also offers personalized product recommendations, boosting sales and engagement.

Healthcare Providers

Healthcare providers can use Yellow AI to simplify patient interactions and administrative tasks. 

The AI manages appointment scheduling, sends reminders, and answers frequently asked questions about services and treatments. 👩🏼‍⚕️

This reduces the staff’s workload and ensures patients get accurate information quickly. 

It also helps manage patient records and provides follow-up care instructions, enhancing the patient experience.

Financial Institutions

Financial institutions benefit from Yellow AI by automating customer inquiries about accounts, transactions, and services. 

The AI provides instant support, helping customers manage their finances more effectively. 

It ensures the secure handling of sensitive information. 

The AI also assists with fraud detection and prevention by monitoring real-time transactions, improving customer trust and operational efficiency.

Retail Businesses

Retail businesses can use Yellow AI to improve the shopping experience both online and in-store. 🛒

The AI assists customers with product information, stock availability, and personalized recommendations. 

It also handles after-sales support, making the shopping process smoother. 

Retailers can use AI insights to understand customer preferences better and optimize inventory management.

Travel and Hospitality

Travel agencies and hotels can use Yellow AI to manage bookings, provide travel information, and handle customer requests. 

The AI offers personalized travel recommendations and support, improving customer experience and satisfaction. ✈️

It manages check-ins, answers questions about amenities, and provides real-time updates on travel itineraries.

How Much Does Yellow AI Cost?

Yellow AI offers a paid enterprise plan with a pay-as-you-go option. This means the pricing depends on your usage. 

You don’t have to pay upfront for a fixed plan. 🤑

Instead, you can contact their support team to discuss your specific needs. Based on this discussion, they will provide you with a quote.

For our testing, Zoollery received a quote of $545 per month based on the requirements.

A feature we found particularly useful was the ROI report generated by Yellow AI. 

The AI estimated potential savings by entering the number of customer reps and their average annual cost.

This report clearly showed how Yellow AI can help improve efficiency while reducing costs.

Does Yellow AI Offer a Free Trial?

Yellow AI does not have a direct free trial but offers a free plan with most of its features. 

This free plan works like a trial, allowing you to test the platform.

With Yellow AI’s free plan, you can create one chatbot and use almost all the features available in the paid plan. 🤖

You can deploy the free chatbot on your website and connect it to two channels. 

You also get access to some of the integrations. This is a great deal for a free plan.

What if You Don’t Like Yellow AI’s Paid Plan?

While Yellow AI is a powerful customer service tool, it may not suit every industry. 

So, what should you do if you’re unsatisfied with Yellow AI’s paid plan? 🤨

Unfortunately, Yellow AI does not offer refunds or adjustments for its plans. 

All purchases are final. 

If you decide to cancel your subscription, you can continue using the chatbots until the end of your billing period. After that, you will be downgraded to the free plan. 

On the free plan, you can only access one of your chatbots.

To avoid issues, test Yellow AI thoroughly using the free plan before committing to the paid plan. 

This way, you can ensure it meets your needs without financial risk.

Should You Use Yellow AI for Your Customer Service?

Yellow AI offers solid features for automating customer service. 

It supports multiple languages, handles queries across various channels, and provides valuable insights through analytics. 

In our tests with Zoollery, Yellow AI proved to be an effective customer service agent. 😄

It handled customer queries efficiently and reduced the workload on their agents by 40%. 

This not only lowered Zoollery’s operational costs but also improved customer satisfaction. 

Yellow AI performed very well in our tests and can be a valuable addition to your team.

FAQ

Is Yellow AI Free?

Yellow AI offers a free plan that includes many of the features available in the paid plans. 

This free plan allows you to create one chatbot and connect it to two channels, providing a good way to test the platform before committing to a paid plan. 💻

Can Yellow AI Integrate with Other Tools?

Yellow AI offers over 100 API integrations. 

This allows you to connect it with various tools and systems to streamline operations and enhance functionality.

Can I Customize the Bots Created with Yellow AI?

You can customize your bots extensively. 

Yellow AI lets you create custom conversation flows, choose avatars, and tailor responses to your brand’s voice and customer needs. 💭

Are There Any Training Resources Available for Yellow AI?

Yellow AI provides various training resources, including documentation, tutorials, and webinars, to help you get the most out of the platform.

Karan Rai

I’m an AI enthusiast who loves to scour the world of Artificial Intelligence and share the latest updates with you. I’m all about exploring the mind-boggling potential of tech, especially the mystical realm of Web 3.0. When I’m not geeking out, you’ll find me capturing fleeting moments or experimenting with new recipes that may or may not be edible.